GUEST INFORMATION
We look forward to welcoming you. When you make your booking, you enter into an agreement with us.
Please find the information about your stay and our terms and conditions below.
Arrival and Departure
Check in is available from 3.00pm to 7.00pm on the day of arrival. We ask that you please vacate your room by 10.30am on the morning of departure.
Early/late check in and late check out can be arranged at an additional fee and by prior arrangement only (subject to availability). Give us a call on 01369 706839 to arrange.
Bags can be dropped off by prior arrangement
Directions
By car
Take the M74 from the south* and M8 from the east. Follow signs for Glasgow M8 and Greenock M8 and then take the A8 through Port Glasgow, Greenock to Gourock.
Take the Western Ferry Service at McInroys Point, just two miles south of Gourock.
TIP:There is no ticket office at Macinroy Point. You can buy the tickets on board but they are much more expensive. Best thing to do is to purchase them from their website or stop at the KeyStore Paul's Food & Wine Convenience Store in Gourock (94 Shore St, PA19 1RB) or Co-Op Supermarket.
On arrival in Dunoon (Hunter's Quay), turn left out of the ferry terminal to the centre of Dunoon and the main pier. Continue past the pier and the Rock Cafe, up the hill and take the first left onto Park Avenue. Follow ahead and turn right onto Victoria Parade. We are the third B&B on the right hand side.
* If you are travelling by car from the south, you can also take the land route - it takes you along Loch Lomond, over Rest and Be Thankful, and alongside Loch Eck. It's a very scenic drive and the roads are smooth. During busy season, there might be a little bit of traffic or you might get stuck behind a lorry so do allow extra time!
Public transport
It will take you just over an hour to get to us from Glasgow. From Glasgow Central, take the Scot Rail train to Gourock that leaves roughly every half an hour and takes around 40 minutes. The trains connect to the Gourock – Dunoon ferry which is another half hour or so.
https://www.scotrail.co.uk
https://www.calmac.co.uk
When you come out from the ferry terminal, walk towards the main road and take a left. Continue past the Rock Café and bear left onto the Promenade (Victoria Parade). Continue for a couple of minutes, we are in the next terrace past the Esplanade Hotel.
Parking
We have 3 parking spaces (6 when doubled up) at the front of our property, enough for 6 cars if everyone parks thoughtfully. These are on a first come, first served basis. If we run out of space, we will show you where you can park for free locally. Please be sure to park in front of The St Ives vs. another home/hotel to ensure they have enough room to park their own vehicles.
Booking and cancellations
It's always best to book us directly via our website, email or phone. Our direct rates are always cheaper than those on Booking.com (due to their commission fees).
Please note the cancellation policy before committing to a reservation.
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. For this reason we advise that you take out a suitable insurance product in case you are unable to travel.
If a reservation is cancelled less than 14 days before date of arrival or in case of a no show, the total price of the reservation will be charged. (upd: 14 Aug 2021)
Bookings made via third parties such as Booking.com may be subject to different terms and conditions in force at the time of booking - always read all the info carefully before making the booking.
Change of Room
If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Damage and Breakages
Please take care of our home. You are responsible and liable for any damages which you cause to the accommodation or its contents. We reserve the right to charge the full replacement cost for any item or piece of furniture removed from the room, and this can be done after departure. These include, but are not limited to:
- Hairdryers £50.00
- Remote Controls £50.00
Keys
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £50 per set.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
Lost Property
We are happy to return items that have been left following departure. However, there will be a postage and packing charge plus £10 admin fee.
Payment
We accept the following credit and debit cards: Delta, Maestro, MasterCard and Visa. We do not accept cheques.
Prices
We reserve the right to change our prices at any time. This does not affect bookings already made.
Smoking
Smoking is NOT permitted within any part of The St Ives. Please note that offending guests will be asked to leave immediately and we will make a charge for deep cleaning, this can be applicable after your departure. This charge will be £100.
Termination Policy
We reserve the right, at our discretion, to terminate, without notice, an individual's stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may also constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.